1. Refunds on returns are applicable to website orders only. Purchases made directly at a fair or sale can be exchanged or a credit note issued.
2. All returns must be within 7 days of receipt. Upon receipt of goods in their original condition where applicable a refund will be made within 7 days, excluding original delivery charge. Where applicable an exchange or credit note will be issued.
3. We are not able to accept returns on made to measure orders.
4. Orders will be dispatched within 21 days. However at certain times when working to maximum output we retain the right to delay delivery to a date convenient to us the Supplier.
5. Once an order is placed it is not possible to cancel this order.
6. Payment. Credit Card details will be taken at time of the order and payment plus deliver costs will be deducted.
7. Prices are inclusive of 17.5% VAT and quoted In Sterling.
8. Due to the nature of the material/product prices may unavoidably be subject to change.
9. For Insurance purposes we recommend postage by Special Delivery available through the Post Office. Returned garments remain the property of the customer until signed for and received by us.
10. We recommend that all garments are Specialist Dry Cleaned. We cannot accept responsibility for any Items damaged by misuse or by cleaning other than by our recommendation.
11. Natural Materials All Tanning abides by EEC Rules and Regulations. We cannot be responsible for movement of colour In the darker skins or texture differentiation between batches of skins.
12. We will endeavor to supply all goods within the above Terms. All garments are subject to availability. Due to the nature of the product and circumstances outside of our control it may not be possible to fulfill all orders.

Cleaning Suede , Leather and Sheepskin

We recommend only professional suede, leather, and sheepskin Specialist Dry Cleaning Services to give you the best advice and results. We do not recommend cleaning garments too often as the process can remove the skins 'finishes' and leave the garment looking 'washed out'.

Colour Dye-Fastness

New eco-friendly Tanning Laws introduced recently by the EEC have slightly reduced dyefastness with the darker colours i.e. black and brown. Hence you may experience a slight displacement of colour when the garment is new. It is therefore advisable to wear darker underclothing initially. As the high quality suede we use is not treated as a result some flecking may occur. Again we advise wearing with similar colour undergarments initially.

Care Tips for Suede Leather and Sheepskin

• Let wet skins dry naturally on a hanger. Never leave your garment near a hot radiator since this may cause it to stiffen or shrink. Always store the garment away from direct sunlight, which may cause fading. Never cover it with plastic sheeting. Don't attempt to treat stains with cold water or chemical cleaning agents as this can cause permanent damage. Be aware that skins can "relax" or shrink slightly with cleaning, but will stretch back with wear.

• Fur Trims
  • A light brush with a soft bristle brush will revive fur and keep it looking good
  • Dry Clean Only and they will come up like new.
  • DO NOT Machine or Hand Wash.

• Spillages Whatever you may spill on your coat it is best to let it dry completely before brushing with a suede brush or sponge.